Agent architecture · District services

One conversation.
Every district answer.

The digital front door for your district — resident questions answered from your own verified records, with service tickets created and tracked automatically.

01 · Interaction How residents reach the agent

Resident query

Chat, web, mobile or portal

Conversational interface

Understands resident intent

Topic mapping

Routes to the right district topic

02 · Agent core
Knowledge retrieval
Response generation
Service request capture
Ticket creation & routing
Governance

Security & compliance

Access control & audit logs

Monitoring & analytics

Usage, accuracy & satisfaction

Evidence & trust

Prioritizes verified district records

Every answer traceable to district records
03 · Integration Connects to district operations

Workflow automation

Creates tickets & routes actions

Notifications

Confirms & tracks status by email

04 · Systems & data Existing platforms of record

District knowledge base

Policies, minutes, FAQs, records

Ticket management

Stores & tracks every request

Topics & intent library

Predefined district service topics